VMware is a company that specializes in virtualization software. Their products allow users to create virtual machines (VMs) on a single physical machine, which can run different operating systems and applications as if they were on their own dedicated hardware.
Company
VMWare www.vmware.com
Product
SHIP (Secure Health Infrastructure Portal) for internal use
Problem
The senior management wanted a visually pleasing representation of key business metrics and data to provide a quick and easy overview of the applications' performance and progress toward goals. The previous dashboard did not meet their needs.
My Role
User Experience Designer
User Interface Designer
User Research
The primary methodology for user research was writing dairies by executive management. They were asked to write down everything that they needed from the dashboard and provide notes. After analyzing their notes, the main pain points were extracted:
- Complicated access to the critical information
- Low business performance
- Communication issues
- Low visibility into technology performance
User Journey
Mockups
Outcomes
After the implementation of the executive dashboard, the company had the following outcomes:
- About $200k in saving through decommissioning ineffective third-party applications
- The company growth increased by 5% because of the better-informed decisions
- User-friendly visual design increased business performance by 20%
- About 4,000 executive work hours saved