Modern Meeting Experience is a custom application for Ernst & Young employees that allows users to reserve meeting rooms in company offices all around the globe. Users can customize requests based on their needs; for example, they can request specific equipment, order catering, or add any custom request.
Company
Ernst & Young www.ey.com
Product
Modern Meeting Experience for internal use
Problem
The company didn't have a unified system allowing users to schedule meetings. They were using third-party solutions that didn't meet specific company needs. Employees were unaware of what seating configuration was available for them and what equipment or services they could request.
My Role
Product Designer
User Experience Designer
User Research
The main methodology for user research was user interviews. A total of 8 interviews were conducted. The main pain points extracted:
- Knowing at what times conference rooms will be available
- Having the right equipment for presentations or conference calls in the room
- Having a smooth experience. Especially when meeting potential clients
- Parking availability
- Knowing what is available for employees when traveling to a different location
User Journey
Mockups
Outcomes
In one year after the product was released globally:
- The company saved up to $10 million by decommissioning the third-party applications that were used previously
- Employees saved up to 250,000 work hours total that was related to room booking and meeting preparations
- IT department saved up to 20,000 hours that were previously used for third-party apps maintenance
- Employees' cognitive load was reduced by 20% through user-friendly solutions that were designed for their needs